Oh the aggravation of delivery issues! I recently received one of those letters, you know the one where the factory tries to quiet the angry masses storming their email boxes with metaphorical pitchfork in hand.
The letter starts off well enough acknowledging the problem, late deliveries and trouble getting answers. Then it goes into how they are trying to grow their business and are adding R & D and on about their growing pains into new divisions but no word on how I get my parts. Bottom line, 14 pronouns for “us” and only 6 for “you” our customer, it is very clear whose interest the writer had in mind and it clearly wasn’t my build plan.
Little tip; I don’t care about growing pains, I want to know one thing, when do I get my parts? I think they got their letter to their customers and the letter to potential investors mixed up. I have to say, it wasn’t a completely wasted effort, it did make me laugh.
Have you ever received a “sorry” letter that made you laugh?
No comments:
Post a Comment